Social Media Community Guidelines

Octapharma Corporate Channels

The official social media accounts of the Octapharma Group are intended for a global audience. Please read our guidelines carefully.

We look forward to engaging with you and sharing updates about our company. We operate in a regulated industry, so there are limits to our interaction in this space and we cannot engage in discussions about our products or those of other companies. Nor can we discuss treatment options. In addition:

  • This account does not provide information about donors or our donor’s centres in the USA and Germany.

  • We do not commit to responding to @ mentions and/or replies, direct messages and are not responsible for content altered via shares / retweets/ by other users.

  • This page is not intended for reporting side effects of or adverse reactions to Octapharma's products or any other company's product, it is also not intended to constitute or substitute for medical advice.

  • Please DO NOT report drug safety related information, such as side effects, via this site. Drug safety related information should be reported to If you are a patient, please contact your physician in case of adverse reactions. Please consider the pharmacovigilance data privacy statement, if you are reporting drug safety relevant events.

  • Octapharma’s press announcements published on this account are specifically for health specialist/medical media and are not for consumer press. Octapharma AG reserves the right to remove any posts or content that we find inappropriate, promotional, unlawful, demeaning, threatening, defamatory, profane, pornographic, and obscene or any material that may be considered a criminal offense resulting in any violations of the law or pharma regulations.

  • We reserve the right to remove or respond to any posts at our sole discretion as we cannot anticipate every situation. If inappropriate content is posted we will take action to ensure the site is not disrupted and the integrity of the site is not abused.

  • We reserve the right to block other users and to discontinue the account at any time.

  • Our accounts may be updated at any time as we reserve the right, at our discretion, to modify our community guidelines. Your use of any of these pages indicates your acceptance of these terms, including any future revisions.

  • Octapharma AG is not responsible for and does not control any third-party comments, communications, or solicitations (user-generated content) on this page.

  • Our company language on global accounts is English, so we may not respond to non-English comments/tweets.

  • If you share personal information relating to other people, you represent that you have the authority to lawfully do so and to permit us to use the information. 

  • We may use 3rd party service providers to help manage comments and direct messages. This means that these service providers would have access to any personal information you share with us. Such 3rd party service providers are contractually bound to ensure an adequate level of protection and the security of your personal information. Please note that each channel also has access to information you share with us through their platform. For more details read their own channel private policy.  

  • For more information about our company please visit

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